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Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. At conservative gathering, Trump is still the favourite. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. The ISP said it can take up to 72 hours. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. It says: Were very sorry about the problem with NJs broadband service. Well arrange a convenient appointment when both you and the engineer are available. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. You might not need a visit, just the right advice and help to identify the problem! Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. This cookie is set by GDPR Cookie Consent plugin. New grading structure. But it changed its tune when the Observer got involved. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. 26/04/2017. A specific time cannot be given and access must be available for the entire slot. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Openreach will then be in touch to arrange when they can complete the work at your premises. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. "Where talent is a dwarf, self-esteem is a giant. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Answered 26 October 2019 You will work long hours and not get paid for them . There's more to Openreach than meets the eye. The union was . & Broadcast. The strikes will take place on 29 July and 1 August. . The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . 30-03-2021 and. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Read about our approach to external linking. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & They will call you to confirm their arrival time and to find out about any access requirements. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. If you arent available, someone over 18 will need to be around. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. 8.40 for each calendar day that the service is not repaired. My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Well send you a confirmation email with your appointment date and time slot. We don't ask for any formal qualifications. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. these comments are my own and in no way represent any company that i may or may not be linked too. The phone stopped working, and our broadband was down for about three hours but then came. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. I saw one at a cabinet last Sunday afternoon. 30-03-2021 We publish our charges in our terms and conditions charges schedule. Openreach, which controls most of the UK's. Amount of compensation. Working from home no service passing the buck. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. - Providing data governance through all operational teams in order to maintain and improve data quality. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the . What's the least amount of exercise we can get away with? Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Then just follow our step-by-step guide to install your broadband yourself. Training is rushed, clothing is poor and supervisory support is weak. Within 10 working days, Openreach will have completed their survey. Ask questions and share tips with other people 24 hours a day. But opting out of some of these cookies may affect your browsing experience. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). This has been a nice experience and I wish the best to Arran in finding work.. Well send you a text with your engineers name and mobile number. @bt_uk. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Damage to equipment within your premises caused by lightning or power surges. A specific time cannot be given and access must be available for the entire slot. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Members of the Communication Workers Union (CWU), including call centre. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Answered by Openreach 28 August 2019 You'll be contracted to 37.5 hours a week. If you already have an ONT, its very quick to get connected. It also insists that the line is properly fixed. First, Openreach will send an engineer to assess how much work is needed. Instal a new Telephone Extension Socket How to report a BT line fault or broadband fault. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Ask questions and share tips with other people 24 hours a day. But you will have heard of BT, BT Broadband and BT Infinity . Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. I interviewed at Openreach (London, England) in Sep 2020. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. BT argued that you still received a partial service. My Background as a Phone Engineer in Southend. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. Our broadband then stopped working completely. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We use cookies to optimize the website, no personal information is stored. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. If you need help email [email protected]. You also have the option to opt-out of these cookies. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. Not really a good service from BT. Anyone else had this? Do I have to pay for this visit? Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Qube are employed directly by BT to do Internal Home Checks. The fault isnt due to fair wear and tear. This cookie is set by GDPR Cookie Consent plugin. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! business and public sector, For business and public And once you've got some experience under your belt, there should be opportunities for overtime. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Mar 2018 - Present5 years 1 month.