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You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. U.S. Immigration . Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. All discounts are set up in advance through Clipper. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Update your spam filter by adding [email protected] your list of approved email addresses. This page includes Proof of eligibility, Eligibility change, and Balance transfers. Select Clipper card and follow the instructions to add a card and load value. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. We will send an email to confirm that you have updated information in your account. Select "Transit card" and "Add Clipper card". This happens automatically, with no disruption in your ability to use Clipper. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If the condition evaluates to false (.F. Can two people use the same card at the same time? Phone: (213)-204-2900. You will not necessarily be charged every time you tag, but it validates your fare and serves as your proof of payment, so be sure to tag on every time you board (you may need to tag off for some agencies). Our terminal in Victoria is currently open 10:00am 5:00pm. Please provide ages for all child passengers, Seattle to Victoria overnight hotel package, special discounts for children and military personnel. For iPhones, theantenna is in the top third of the phone. Clipper is a regional transit card that can be used on all transit in the Bay Area. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . Log in to your Clipper account to add backup payment. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. Was I supposed to activate it somewhere? All rights reserved. You must apply for an RTC Clipper card in person at a participating transit agency. Learn more about required travel documents. This page includes Using Clipper on specific agencies. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. If your card is registered, contact us so we can block your card from further use. Yes. It still says my trip is in progress, any way to cancel this? Youth 5-18 years old get 50% off with a youth Clipper card. You can also add value through the Clipper app. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. What happens if my transit benefit order will exceed the $300 cash balance limit? Why not? Some transit agencies charge fares based on distance or zones. If you forget to tag off, thats the fare you will pay. The most you can load online at any one time is $255. U.S. Customs & Border Protection will start processing passengers at least one hour before departure. Indeed! Skip the side navigation menu and go to the main content. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. A little work up front helps you save money. Fares are based on distance traveled. Please have your vaccination card or a photo of it ready in the event you are asked to show it. You can also set up Clipper on your phone through Apple Wallet. Select Clipper card and follow the instructions to add a card and load value. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. TDD/TTY: 711 or 800.735.2929. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Choose your payment method and complete the order. YES! Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Log in to your Cilpper account with the email address we have on file and provide an updated email address. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Your session is about to expire due to inactivity. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. It depends on how you buy your pass. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Center the card or device over the "Tag Here" graphic on the screen. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. The correct fare will be automatically deducted and tickets with remaining value will be returned. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. And you can do it anytime. New to Clipper? Log in to your account with the email address we have on file and provide an updated email address. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. But if you tag off, Clipper will return the difference of $6 to your card. I loaded value online, but when I tried to use my card, it wasnt there. Learn more on our luggage policy. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. 4 yr. ago. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. I have loaded a lot of money on a clipper card through the website months ago. Requires iPhone 8/Apple Watch Series 3 or later. Caltrain. Clipper: Clipper is the all-in-one transit card for the Bay Area. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Vista Panoramic Upgraded window seats in Vista Class. To add value to your Clipper card, open your mobile wallet on your phone. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. 877.878.8883. All rights reserved. Our departure times between Seattle and Victoria vary seasonally. opens in new window. Clipper card says still in progress . If you hear two beeps, your value is low. You may also bring other food onboard, but no outside alcohol may be consumed onboard. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. News; Twitter Twitter, Opens . Need help planning your trip? Open the Clipper app and select the card you want to set up for Auto-Reload. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You can set up automatic reloading when you initially order a card and load value online. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. 2,123 Reviews. What's the difference between cash value and BART high-value discount (HVD) tickets? However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. Thats why we say to allow a few extra days if you are picking up your value on a bus. On the cable car, the conductor carries a handheld card reader. Please visit theUS Homeland Security websitefor more information. Otherwise, you will be logged out automatically. What if Im having trouble using my Clipper card at a bike share station? will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. For more information, visit Sales and Service Locations. Why wasnt I notified this would happen? However, there are 3 Clipper vendors at SFO. 2020, Metropolitan Transportation Commission. Clipper cards pending pass? Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Check Clipper News for holiday or modified hours. Key Clipper information translated to Chinese. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? See the. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. This is separate from confirmation of payment. Enjoy the convenience of booking the entire trip all at once. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). After we collect payment, we will send you an email confirming this. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. I was charged the wrong fare. Clipper account access including checkingyour balance can be found on the Clipper website. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). We will automatically send a declined payment notice to the email address in your Clipper account. Both discount and regular Clipper cards can be ordered and managed online. Will the toll lanes reduce traffic jams? This page includes when value is available, online orders, different types of value, and blocked cards. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Please plan accordingly and allow sufficient time. We do allow walk-up day-of guests to purchase tickets if space allows. EMAIL US. Clipper says it does not take funds away, even if the card goes unused for years. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Yes. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Pay With For more information, visit Sales and Service Locations. For account-related Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. See full menu. Please learn more about traveling with pets. learn more. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. If one does not use the Clipper card for six months, it can be frozen. There's no need to open an app. "It's overwhelmed our ability to process the applications." You will select your seats when making your booking. You will need to use this new email address the next time you log in to your online account. Yes, you can use the Clipper app to manage your account on your phone. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. In addition, we offer a full range of beverages options, including locally-distilled spirits. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. A: You made me laugh, thanks! But if a customer already has value on his/her card, that value should not be removed. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. 877.878.8883. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. I set up Auto-Reload, but its not showing up in my online account. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Skip the side navigation menu and go to the main content. Key Clipper information translated to Spanish. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Felonies may also prevent you from entering Canada. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. Before leaving for your trip, contact your local carrier for information on call pricing, text messaging and internet usage. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Huh? Try tagging your card again. Season Tickets. Clipper isadministered by the Metropolitan Transportation Commission. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. #16 of 92 Boat Tours & Water Sports in Seattle. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. Choose to stay logged in or to log out. Purchase at various retail locations , including BART and Walgreens. Select "Transit card" and "Add Clipper card". There is a 50 cent surcharge per trip for paper tickets. The garage offers parking forONLY $10 per calendar day! When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. The exception is BART HVD, which will be available the following day. Check out the r . My transit benefit program told me they sent you the money. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. For all other cards on your phone without HVD, value will be available immediately. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. What is the best way to tag on the new Clipper card readers? Funds added using Apple Pay and Google Pay areimmediately available for use. Can I load value on my mobile phone at a transit agency ticket office? My card/value was blocked due to an expired credit card. 2020, Metropolitan Transportation Commission. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. Imagine you want to take a trip on SMART that costs $5.50. When I tag my card, what do the beeps and lights mean? Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Yes. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. HVD applies only to BART rides. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. This page includes How RTC cards work, accessible information, and using Clipper equipment. This means we couldnt process your payment for automatic reloading. RTC Card and Accessibility. Failure to provide such evidencemay make you inadmissible to Canada. Getting Started. No, every rider needs their own card or device (phone or watch) to pay for fares. Weekly and monthly passes are not available. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. We offer a variety of discounts as outlined here. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Routes available between Seattle and Victoria. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. No, transit agency ticket offices cannot load value to mobile phones at this time. This means we couldnt process your payment for automatic reloading. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. The RTC Clipper card is a photo identification card. After that, Clipper will not charge you untilafteryou tag your card and load your pass on it. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. You can use our automated phone service 24/7 to check balances and pass expiration dates. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. Please enter the ages for all children 18 and under. Update your spam filter by adding [email protected] to your list of approved email addresses.