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I ordered a few dresses a couple weeks back for a date party, but one of them ended up being a little bit too short. My learning training provider was City and Guilds. If you have any additional questions, contact us via Live Chat or email us at [email protected] SHIPPING HOW LONG IS SHIPPING AND DELIVERY? What is the Lucy in the Sky Return Policy? 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Lucy In The Sky. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Please let us know if we can help any further. Beyond disappointed. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Contact from abroad. I have been waiting for almost three weeks and still haven't got my money back. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you want to make a complaint to the Sky customer service team, they can be reached on . If you believe your item is faulty, please contact our Customer Service team viavia email to [email protected] your order number, photo of the fault and a brief description. What a terrible return policy for a online store. BROADBAND. Don't waste your time or money, just go somewhere else! Only store credit even though clothing size is not standard. I can always count on you for the best quality and accurate fit. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at [email protected]. We had the same issue. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We may from time to time include third party links on our Website. Please email us at [email protected] if anything else. Were almost out of time and do not have a back up plan. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. With no warning either time. The quality of clothing is so bad. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. You'll soon realize why they don't allow real customer reviews on their site Hi Emily, I reached our to the company and got a fast response from them. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. Verification can help ensure real people write reviews about real companies. We're sorry to hear that you had issues with your orders. . Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Store credit took weeks. I am telling all my friends how bad the quality is and to never order from them. -Kate. If you have any other questions, feel free to reach out to us at [email protected]:) You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. tablet. I don't think you got it! It was not the representatives fault, so she did great, but the company should do better in alerting guests. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Registered: 04-01-2009. on 10-08-2013 09:47. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Great customer service. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. My daughter had 10 other friends that never received dresses for homecoming eitherorder months in advance.the one friend that did receive dress it looked nothing like pictures and was completely see thru and had a hole in side stitching. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. I greatly appreciate the customer support 24 hour 7 days a week chat box. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. -Kate. I emailed on 9/16 noone has contacted me. Go to our site to chat with our support team or email us at [email protected]! 2. We are not doing wholesale at this time. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . Order took over 2-4 weeks to be delivered. I never got any notification from them that my dresses would be late or anything. Lucy in the Sky is an online clothing retailer offering high-end styles at super affordable prices. Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 0800 230 0202. We'd love to find a resolution You can email us at [email protected] for further assistance. Do not purchase from Lucy in the Sky. 0333 7591 018. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Her mom (Gene's mother's sister) has moved to France. Please note we cannot ship express orders to University/PO Boxes. -Kate. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Free Shipping Worldwide, over US$50. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) I had a great experience with the customer service chat! - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all federally recognized US holidays). Yes, the one dress I never received was . Lucy In The SKY corporate office is located in 748 S Main St, Los Angeles, California, 90014, United States and has 32 employees. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Copyright 2023 Lucy in the Sky inc. All rights reserved. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. CABLE TV. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. We're so sorry to hear that there was an issue with your order. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Contacts: Adam Russell [email protected] This site promises to ship an item by a certain date. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. I ordered a dress on 9/18. Lucy In The Sky consumer reviews, complaints, customer service. I reached out 5 days ago to see where it was. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We're sorry to hear about your issues with our return policy. We have no idea when the dress will arrive or if it will arrive on time. We will not be liable if for any reason this Website is unavailable at any time or for any period. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. This Privacy Policy Statement only covers our Website and does not cover any other website. We're so sorry to hear that you have not received your refund yet. . Supervisor. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. -Kate. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at [email protected] via Live Chat during business hours and we will resend you your confirmation. We would suggest to double check your card details. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Chat is only option and that takes hours to even get a chat representative. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. All orders ship out of Los Angeles, we design all of our styles in-house. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may contract with other. Tip for consumers:NO REFUNDS! They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, Gain trust and grow your business with customer reviews, Made and Designed in Los Angeles - New Arrivals Weekly. 2023 Trustpilot, Inc. All rights reserved. Please note that business days do not include weekends or public holidays. For example, the Trustpilot rating is 4.2 stars, which is an average of over 6,000 reviews. I threw out all the clothing. I don't care how good are their dresses and I don't even want to know. By December they were all expected to arrive, but none of them had even shipped. We're so sorry to hear about the order. Please let us know if we can help any further. Why would I need store credit when I already purchased the 3rd dress. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. . Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at [email protected]. If you're reaching out to us regarding an order, please have your Order ID in your message. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Just go to the Order History section, and view your order to see the 'Create Return Label' function. Hi Denver, Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Please email us at [email protected] if anything else. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. Why just give your money to a site without the opportunity to try and return an item? Either you embrace "diaper astronaut love triangle" or you don't . Please email us at [email protected] so we can look into your refund for you. All prices advertised are subject to such changes. Ordered my daughter a winter formal dress. Thanks for your feedback. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Once a order has been shipped this cannot be canceled. I'm so frustrated because they don't have a phone number. The dresses were way too short - they barely covered my butt. Hi Addison, Thanks for your feedback. i live in texas and ordered a dress on sunday earlier this week. For my troubles, I've been offered a $25 store credit. -Kate. Lucky in the Sky has good web ratings overall. You can email us at [email protected] so we can further assist you. Please email us at [email protected] so that we can further assist you. In the case of any change-of-mind or sizing issues, we offer store credit. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Hi Lily, Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Products used:Still waiting for it to arrive (for 6 weeks)! -Kate. - Kate, Hi Gosset! Any trade marks/names featured on this Website are owned by the respective trade mark owners. Trust that their reputation is deserved. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and.