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Plug the modem back in and wait until it has fully restarted. Enter your ZIP code to get updates on your neighborhood. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Check optimum.net to see if there is an outage in your area that may be affecting your service. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. your assets for marketing use. Having problems? Optimum Outage Map Is Optimum Having an Outage Right Now? Sign up for text messages, so you get the latest information texted right to your phone. Having problems? We always do our best to keep the lights on for the community, but sometimes outages occur. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Share them here. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Our crews are actively working and will continue until all impacted customers are back online. Although originally installed exclusively for cable TV, a technology called DOCSIS uses these lines to send high-bandwidth digital data. To view personalized information about current outages in your area, please sign in with one of the following options. See if Optimum Fiber or Optimum Internet is available in your area: Check availability Speed & Reliability Experience fast, reliable connectivity - with up to 5 Gig Fiber Internet with 99.9% reliability and Optimum Mobile. @OptimumHelp I just received the worst customer service response after their scheduling error! @OptimumHelp maybe fix peoples ****? Optimum is having issues since 05:00 AM EST. Remember User ID helps you log in without having to memorize your ID or look it up every time. Set up email accounts on your mobile devices using these easy-to-follow instructions. Plug your equipment back into the power source. Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. If the above tips do not fix the problem you can try rebooting the modem. Check for outages. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Twitter: @OptimumHelp BroadbandNow Internet Service Provider Awards 2020. This may take 3-5 minutes. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. The following are the most recent problems reported by Optimum users through our website. 2023 CSC Holdings, LLC. EnEnglish; EsEspaol; Check availability. @OptimumHelp I need help with an issue that hasnt been resolved since November. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. H\n0~ If this does not fix the problem, there may be an unreported outage in your area or there may be a problem with the wiring to your business. Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Invalid Optimum ID, please complete all fields. Breadcrumb. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Realtime status of outages and problems with service providers. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. Find out what is going on. 2023 CSC Holdings, LLC. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Optimum by Altice is available at this address. Wait 30 seconds Optimum.net is compatible with a wide range of browsers. phone, or tablet with your Optimum ID and password. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. So unsatisfied. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. See if Optimum is available for your home. ^David. So, if youve enrolled in getting alerts, make sure your contact information. All rights reserved. We can't get your messages right now. . It is common for some problems to be reported throughout the day. Disclaimer: All trademarks remain the property of their respective owners, and Call to check pricing and availability in your area. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. Download the WiFi HotSpot Finder App. Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Reliable energy starts by putting safety first. if it's plugged into a cable box, VCR, DVD player or gaming system. @OptimumHelp no service for over an hour. Downed power lines can energize the ground and nearby objects. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. All Optimum internet plans are free of contracts and come with unlimited data. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Report a Problem Full Outage Map Problems in the last 24 hours in Stamford, Connecticut Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Get Help; User Guides; Service Appointments; Optimum Service Plans; . Also don't post any of your personal information. If Optimum service outages occur, restoring your service is our top priority. If you have any tips or frustrations you wish to share, please leave a message in the comments section! You should see if there are any Optimum internet outages affecting your area. or call (844) 910-2593 If this fixes the problem, contact the software manufacturer to troubleshoot the software issue. @OptimumHelp I just received the worst customer service response after their scheduling error! Optimum Internet Services See if Optimum is available for your home: Sign into add enhanced services to your account now. Optimum Outage Map, New Jersey Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Pricing, terms, and offers subject to . When you opt in, we automatically fill in your ID from then on. Internet & TV . If this does not help, pleasemessage us. If no outage is shown, trytroubleshootingthe issue. Optimums mobile services are powered by T-Mobiles wireless network. Yes, I have to wait a week for a tech to get to me. Some of the functionality and menus may not be available with this browser. download Congratulations Optimum by Altice! or call 8449102593 How do I find out if internet is down in my area? If you are currently experiencing an outage and have not yet reported it, please report your outage. Make sure to report and "downvote" such posts. Ive been patient. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All plans include unlimited data. Latest outage, problems and issue reports in social media. There could even be connection issues between your home or business and the nearest utility pole. @OptimumHelp Outage in Sylva, NC? Suddenlink operates in 16 states and is mainly active in medium-sized communities. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. In the last three months, how would you rate Optimum? Sorry, we're unable to confirm Optimum by Altice is available at this address. I also agree to the Terms and Conditions and Privacy Policy, which The most recent Optimum outage reports came from the following cities: Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) CDC: https://emergency.cdc.gov/. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: An outage is declared when the number of reports exceeds the baseline, represented by the red line. Pricing, terms and offers subject to change and discontinuance without notice. Optimum WiFi hotspots are a network of over 1 million WiFi 1996-2023 American Electric Power. Do not assume a wire is down if your power is out. to get started. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. All services not available in all areas. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. Search for and install any recommended updates. Simply unplug your modem from the electrical outlet. Leave a message in the comments section! Jan 9 Customers in Conroe, TX are experiencing a loss of service. Customer service is a joke. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. I understand that consent is not a condition of purchase. Useful comments include a description of the problem, city and postal code. We will debit You can add home phone service for $15 to any internet plan. Invalid password, please complete all fields. Service calls have not helped. Outage reports and issues in the past 15 days originated from: Tips? Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Loading map, please wait. 5 or 9-digit ZIP code. Power Outage. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Check current status and outage map. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream If you are only having a service problem on one of your TV's you can try rebooting the cable box connected to that TV. Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. That enables cable companies like Optimum to provide internet service to a broad subscriber base without installing expensive fiber lines to every individual subscriber. /EOFBd*e1?. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Optimum offers cable TV, home phone, and mobile services along with home internet service. Visit the Xfinity website or the Xfinity My Account mobile app to see if Xfinity has an internet outage in your area. Find outage information for Xfinity Internet, TV, & phone services in your area. Without power to your home, your Optimum service will not work. The input selected must match the input you used to connect your HDMI cables "OR" component cables from your digital cable box to your TV. Brenham isnt that small of a town. View our outage map . Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. The . If you are only having a service problem on one of your computers there may be a problem with the software. Make sure your devices are charged and have your, 2. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. If you have installed any software recently, make sure the installation is complete and restart your computer if necessary. All services not available in all areas. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York Please let us know what issue you are experiencing with Optimum: Thank you for the report! Get it fixed. Please try again later. Outage map User reports indicate no current problems at Suddenlink Suddenlink outage and reported problems map Suddenlink Communications offers television, broadband internet and phone service over the cable. Get status information for devices & tips on troubleshooting. Home / Outage Map; 866.200.7273. All rights reserved. ^David. Optimum / Cablevision outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. charges, at the number provided above. Having problems? The density of these reports is depicted by the color scale as shown below. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Also don't post any of your personal information. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Use of this site constitutes acceptance of the AEP Terms and Conditions. Please look into it. Mobile . Visit However, not all browsers allow you to take advantage of all the new features. Optimum by Altice offers service in 17 states. One way to figure out which connection type is available is by looking at the upload speeds on the advertised plans. You can use your own modem too if you prefer. ^David, Hi there. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ telemarketing calls using an autodialer, artificial voices or pre-recordings and SMS text messages, which could result in wireless See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. At the moment, we haven't detected any problems at . And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. Optimum Business - Service Outage Check for outages Sign in to check your service status. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Check your internet connection by opening a web browser window. Now turn on your TV. If you should lose power, these tips and resources can help you manage while our crews work to restore service. Get it fixed. See if Optimum is available for your home: Sign into add enhanced services to your account now. How to Get Compensated by Optimum On Your Own . 07860. . @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. 1 Court Square West, Long Island City, NY 11101 A tech has been out here every week. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ Please call a representative at (844) 910-2593 to confirm. You are currently using a browser and/or operating system we do not support. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. What is going on ? It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Optimum by Altice is the 4th largest cable provider in the United States. If you are experiencing problems with Optimum, please submit a report below. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Please try again later. I understand the frustration with gift card issues. 3. We strongly recommend that you upgrade to a more current browser. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. While Optimum does have an installation fee, Optimum tends to waive this installation fee for all customers who order online.