Key Clipper information translated to Spanish. Please note that, Caltrain has a proof-of-payment system for fare enforcement. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Yes, you can manage your account using the Clipper app and in your mobile wallet. Your session is about to expire due to inactivity. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. 0 6 Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. My spouse, relative, or close friend needs help managing their registered Clipper card. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. No. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream (For example in NYC one can buy MetroCard at the airport without a fee.) EMC endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper App. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. You wrote about Clipper freezing accounts. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Clipper is the recommended fare payment method and offers ferry customers a discounted fare. E\\y\[email protected]!"g/ If a Caltrain patron is contacted onboard the train without valid fare, Caltrain Fare Enforcement Agents or San Mateo County Sheriffs Office Deputies will scan/photograph their ID to issue a Notice of Violation for fare evasion. BART will also refund full unused paratransit ticket books. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. EMC BART will refund tickets with a remaining value greater than $1.00. Pay it forward. I no longer need to use Clipper. BART will refundpaper ticketswith a remaining value greater than $1.00. Mail the ticket(s)toBART's Treasury Department. Go Pass users should be aware that Caltrain requires you to tag on before and tag off after each ride in order to have a valid fare. Clipper Refunds: Only registered Clipper cards, are available for refunds. If unsuccessful, your Clipper card may be defective or damaged. This option helps you avoid paying for postage and is the most secure option. /Tx BMC /Tx BMC Then you wouldn't have to bother about a refund. Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. Only registered Clipper cards, are available for refunds. For details about how to apply for a refund, download theClipper Cancellation Form. If your card is registered, contact us so we can block your card from further use. A reader in a prior column thought $300 had disappeared from an account. Skip the side navigation menu and go to the main content. If you have a Go Pass on one of these cards, please contact our office for a replacement card. Learn More Its also required if you want to set up automatic reloading. You can have multiple adult cards associated with a single account. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Paper Tickets Tickets purchased with a credit card (there will be a small c on these near the magnetic stripe) will be credited back to the credit card which was used to purchase the ticket. EMC EMC 2020, Metropolitan Transportation Commission. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. For youth, seniors, people with disabilities and low-income adults. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. This is the version of our website addressed to speakers of English in the United States. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. 0 0 10.1455 10.364 re -=9&_j?N3?vjUaFXpJ| J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e][email protected]+PDSUB@P# (. And Orca card. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. The VTA Smart Passallows unlimited travel on VTA buses and light rail. REFUNDS. /Tx BMC If do not tag on and/or off, you will be subject to citation. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Log in to your profile to sign up for occasional updates. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Getting dinner in Oakland this Fridaywill I get robbed? Ticket Refunds. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. f Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? The Go Pass is valid for thecalendar year: from January 1through December31. You must tag your card again when you get off the train. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. /Tx BMC Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . /Tx BMC Authorize payment below. f Prior to that he was an assistant sports editor at the paper from 1984-1987. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. Orders will not load if your Clipper card balance is negative. And my Oyster card. 0.749023 g To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. He started his journalism career as a sports editor in Iowa in 1975. For more information, please refer to our pre-tax payroll deduction web page. I only pray theyre still there. EMC hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. 0 0 10.146 10.364 re Skip top navigation. E\i\\ Get Morning Report and other email newsletters. E\\y\[email protected]!*o* Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. Due to observed delivery issues this is a less secure option. o American Express Please feel free to visit the Clipper FAQ page or contact us at [email protected]. People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. Station Agents can also provide pre-addressed envelopes to Treasury. What a scam! At your request, we can mail you a new card with your balance restored, typically within 2 business days. endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream Visit the Go Pass eligibility page for more information. for more info). Choose to stay logged in or to log out. Paper tickets balances cannot be transferred onto a Clipper card. We recommend that you do. /Tx BMC 2020, Metropolitan Transportation Commission. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. I dont think you can get back the basic Suica fee either. Phone. endstream endobj 185 0 obj <. endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream I'd calculate your estimated usage and only put that amount on the card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0.749023 g EMC When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Opens in new window. https://www.clippercard.com/ClipperWeb/pay-with-phone. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. So what you could do is to rack up a negative balance to offset the $3 fee. 0.749023 g EMC Phone. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream How can I cancel my card and get a refund? H237402VH2P0P04341Qf& What can I do with an online Clipper account? QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> 0 0 10.1455 10.364 re Options to Oakland Airport from Union Square. (visit our Chase Center Servicepage Tab will move on to the next part of the site rather than go through menu items. Discount Cards For youth, seniors, people with disabilities and low-income adults. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream Describe the situation, including your account information. According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. All rights reserved. A: Fire off an e-mail to [email protected]. Questions about recurring transit orders, including transfer requests, can be sent to [email protected]. Where to Use On 24 transit services and more. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. What should I do if my card is lost or stolen? 0 0 10.146 10.364 re Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. If you ever lose your card, well replace it and restore your value for a $3 fee. BARTs Treasury Department will then process the refund. f /Tx BMC /Tx BMC 0.749023 g What should I do if my card is lost or stolen? If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- You will get a check in the mail at the address you provide. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream Donations of tickets with unused value of less than $1 can be made to local non-profits. EMC If you forget to tag on and/or off, you will be subject to citation. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream I no longer need to use Clipper. All Access Digital offer for just 99 cents! To apply, visit theClipper START website, call 1-855-614-9149, or [email protected]. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Otherwise, you will be logged out automatically. /Tx BMC Add only that total amount to your card. 2020, Metropolitan Transportation Commission. !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. USF does not issue refunds for a lost commuter subsidy. Here's what you need to know. It is not available to students or postdoctoral scholars at this time. This is one option for using up the funds on a paper ticket you own. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . After that, you need to tag on and off for each ride. Email [email protected]. H237402VH2P0P04341Qf& To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). EMC 7) d"W0%Q T endstream endobj startxref 0 %%EOF 332 0 obj <>stream A: No. Clipper's on your phone! endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. Visit our VTA Smart Pass page for more information. You have to fill out a form. HD 0UR K(EP%xg:#6(=VU-zTqwn?p New to Clipper? You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. Refund will be given as Returns shipping; 14 days: Money Back: . E\\y\[email protected]!*o* https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. 0 endstream endobj 203 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. H*2T0T3415Rf& affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. f Clipper is the all-in-one transit card for the Bay Area. 0 0 10.1455 10.364 re HD 0UR K(EP%xg:#6(=VU-zTqwn?p Q&A: Highway 101 express lanes opened Friday. As others have said, you can get it on the Clipper phone app for free. If a Clipper card is not used for six months, it can be deactivated. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. EMC EMC If you ever lose your card, well replace it and restore your value for a $3 fee. EMC How can I manage the account on their behalf? endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream What can I do with an online Clipper account? bFrADhDwzeCJt>HJG()qCFY9Vq{$s? 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. EMC Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. How can I cancel my card and get a refund? EMC Does this mean my card is worthless and I might as well toss it? In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Add value, set up autoload, and check your balance! Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). Please contact Clipper Customer Service at 877.878.8883 to request a . endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. /Tx BMC What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. The old website used to show added values, ready to be activated, but no longer does. Min of $5. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. Fares are for one-way travel. Refunds are subject to the fees in Section 10. Warriors Ferry / Chase Center Service Minimum monthly payments are required. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, including fines, please see Caltrain's fare evasion policy. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. H*2T0T341f& 0.749023 g Transit pass refunds are subject to transit agency approval. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. If you only have a few trips, I'd go to http://www.bart.gov and use Trip Planner to enter your intended trips. H*2T0T341f& A Station Agent canhelp process a ticket refund request. Up and Down arrows will open main level menus and toggle through sub tier links. Left and right arrows move across top level links and expand / close menus in sub levels.