StubHub denies any wrongdoing or liability. He also is very certain that the game is sure to be canceled. My husband and I bought concert tickets as a Christmas present to each other. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Less than two weeks later, StubHub amended its policy. The case seeks monetary damages and restitution remedies for consumers. Under normal circumstances, these processes are manageable. The credits issued by the company are valid through the end of 2022. I listed tickets and never heard back that they sold. In this . On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. that reports on class action lawsuits, class action settlements, The U.S. Its policies are not just designed to protect consumers. Print. "If you have tickets to a show that is postponed, you will be able to select your refund . Who should shoulder those cancellation costs? NEWS. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. Prices may be higher or lower than face value. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. Do You Have to Pay Taxes on Lawsuit Settlement Money? They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. Should You Become a Constitutional Lawyer? They too should be held accountable. Others were postponed. The Hollywood Reporter is a part of Penske Media Corporation. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. Customers who are due refunds for pre-March 25 2020 events will be paid out by the end of May according to StubHub. Required fields are marked *. Entertainment industries have seen every event canceled or postponed for a foreseeable future. They're upset StubHub is refusing. However, you've agreed to the terms and conditions of Stubhubs sale policy. I want my damn money from the purchase of my tickets!!!! StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. Easy sales process: With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. I tried contacting support and I kept getting the same response. Despite the alleged deception, the company's policies did not reflect the actual . The show was cancelled due to COVID-19 and then subsequently rescheduled to June 2021 which again that show was cancelled and subsequently rescheduled to 2022. But the company does not need to comply with the law to avoid liability. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. 3 min read Last Friday, U.S. District Judge Haywood Gilliam declined to dismiss and compel. Your email address will not be published. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. The coupon, of course, expired in 12 months. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. I purchased OHL tickets the day before the game. Please be patient. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. expected to be mailed out. This putative lawsuit is related to a multi-state investigation that StubHub settled. Share this with everyone please!!!! Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. Never got my refund, asked for compensation and never anything. The company then changed its policy to cover these situations. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. The company is accused of failing to resolve complaints from tens of thousands of customers. They sell you things they don't actually own and if there's an error, too bad for you. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Again, there is another confusion about listing a ticket for sale. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Previously, she represented workers and retirees at a national employment law firm. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Ive used Stubhub for over 4,000 transactions. The NHLs suspension caused a spike in the number of e-tickets sold. Further, the voucher never came through! StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. A California class-action lawsuit has been filed against the ticketing site StubHub. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. STEP ONE - FILE A NOTICE OF DISPUTE WITH STUBHUB Pursuant to StubHub's user agreement, [8] you're required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Attn: Litigation Department Re: StubHub Notice of Dispute | document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Not at all a criminal case. McMillan then asked StubHub to refund his money. The company has yet to comment on the lawsuit. THEIR GUARANTEES ARE A LIE. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. This is the only way to get a cash or credit award under the Settlement. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. Many events this past month were canceled. Privacy Policy | This browser does not support PDFs. Our content is intended to be used for general information purposes only. Last Updated on May 5, 2021 by Dave Clark. StunHub has to be the worst company in the history of companies for customer service. Fan rewards: They said it would take up to 30 days. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. All of these happen in 10 minutes. How do I know I can trust these reviews about StubHub? Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. It also points to a recent spike in e-ticket sales, which increased ticket prices. For most lawsuits, theres nothing you need to do in order to be a part of or join a class action lawsuit. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. He was offered a coupon that was worth 120% of the original price. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. I have not received any information on recovery of my money yet. I am still awaiting a refund for a Nets game postponed in December. For Daddario, that price was $6,200. I will never use Stubhub again. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Please add me I have communication and documentation to prove stub hub is just keeping my money. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Deadline: May 17, 2022. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. StubHub is doing this as opposed to providing full refunds for canceled events. Through this action, we hope to provide people some small bit of relief during this uncertain time.. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. This time Stubhub claims they sold tickets and sent me email to transfer tickets. At the same time, buyers expect immediate refunds. A federal class-action lawsuit against StubHub has been filed by Matthew McMillan. Yes I have two events canceled from Covid that I did not get a refund. Unfortunately, the seller never came through with the e-mail transfer. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. New cases and investigations, settlement deadlines, and news straight to your inbox. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Adam Silver had to get the Christmas bonanza in- fans be damned. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. I am appalled at their lack of customer service and straight out thievery. A link has directed you to this review. The first person I spoke with said that the tickets had been sent. They have section 130 row 20 available, but refused to actually give me comparable seats and told me I had no choice. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. McMillan lawyer Nick Coulson echoed the sentiment. StubHub stopped guaranteeing cash refunds. Their customer service is useless and brain dead. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims.