Always look forward to see the jewelry. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Top of the Page, Do all rings come in the same size or are there different sizes available? Click Here to learn how to determine your ring size. I took it in for repair that day. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Why do you measure jewelry in millimeters? A special ordered item is created upon request. AffirmLearn More The earrings physically broke on second wear, in February. I was so excited and thankful for her great customer service. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. No, there are no shipping charges applied to orders shipped to a store. We let her know we did not want to buy anything at the moment. Exchanges can be made at any Kay Jewelers location. If you need your order sooner, they offer expedited shipping options. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. I took my jewelry in for inspection and found that the ring was broke. They will tell lies, not return phone calls and not measure your finger properly for the sizing. Was told it would be expedited and will be issued within 7 days. If you select a size other than the standard ring size shown, service may be required to adjust it. Top of the Page, Can I return a special ordered item? If requested, can I have my merchandise gift wrapped at the store? There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. (Engraving is not available on Kayoutlet.com.). I was told it could take up to 72 hours to hear back from a supervisor. Desired outcome: To write a complaint about Kay Jewelers and get an answer from the officials of Kay Jewelers, Complaintsboard.com's objective complaint writing and answer providing system can be used. When you purchase our Extended Service Plan, we will make any covered repairs needed, up to the amount of the purchase price, at no additional charge.*. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. We tell them why were there, and they start looking up our account. background: #515666; I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. How long do I have to pick up my merchandise? I ordered a pre owned ring on 11/28 and I received it by 12/6. Repair by an Expert. Copyright 2022 Consumers Unified LLC. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip. I will have to take legal action to resolve my claim. Very disappointed with kay, bought a man watch and the band was to small. Kay's Fine Jewelry: Loved The Visit - See 510 traveler reviews, 67 candid photos, and great deals for St. Thomas, at Tripadvisor. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I am beyond delighted!! We will repair or replace your mounting without charge if any defects are found during this period. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. A company you know and trust. a:hover { Color gemstone jewelry is not eligible for trade-in. I feel very misled and ripped off ! So don't forget to put the discount to use. Catherine Kay manager wasn't hesitant to offer me an exchange. You'll have great cow workers and flexible schedule I ordered two pairs of earrings online. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Kay Jewelers Review | Excellent Quality and Stunning Beauty. Your order will be shipped from kay.com to the Kay store of your choice. You're in the right place! Top of the Page, What is Kay Jewelers return and refund policy? Voyez comment nous le faisons et nous pouvons galement vous aider. Vous avez un problme similaire? Just trade it in for a upgrade. In order to start the call, please close this box and then unblock your mic in your browser settings. No help this company. Shop the latest and enjoy express delivery and free returns today. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Kay Jewelers Customer Service; Kay Jewelers Customer Service Phone Number Phone Number: 1 (800) 527-8029. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. You may trade in your diamond for another diamond at least double the trade-in value. We encountered an issue signing you up. They had it sent back and returned on December 29th. MORE+, You are offered a chance to save up to 10% OFF. Customize your dream ring from a selection of fancy shaped diamonds and trending precious metals. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. The sale associated was so patient and polite and very helpful. Submit a complaint and get your issue resolved. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. . Even though it didn't ship yet I was told they cannot change the city state and zip code. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. KAY . I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. We were not given any insurance claim information. Do not buy from them. Great Staff and very pleasent and helpful. Customer Service Number: 1-800-527-8029. Expressing love should never be stressful. I put my ring in bleach and ruined it. Excellent Service. I am only giving one star since you have to give a star to do the review. I want to speak to a DISTRICT MANAGER. Please try again. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I will continue to put this review everywhere I can! They will only take your money and never fix your jewelry properly. I want the additional 5% off. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 and they even asked Brown, who said she bought the extended service . 8:30am - 10:00pm; Tue. Kay Jewelers offers engraving on rings. I would also like a copy of the transcript from my phone call on June 10, 2022 with Theresa. To my surprise she worked it out so that I got a beautiful NEW RING. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. If you enjoyed your shopping experience here, you can take a look at their membership program. Thank u so much Sonya u deserve a raise! What address can I use? Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. Design-a-ring: I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Unfortunately it was too small, so he took it to Kay's. When will my credit card be charged for my in-store pick up? Text (855) 221 - 6255. I was going to have my wedding band engraved as well and I do not trust Kay's jewelry anymore. My store experience at Kay Jewelers was absolutely amazing. It looks like your microphone is disabled. You will need to provide your account information and payment method when you call. Sunday: 10 AM 9 PM ET. Thank you Catherine for going out of your way to replace my exact match ring. Exchanges can be made at any Kay Jewelers location. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. *This includes the labor and materials necessary to set the replacement diamond or gemstone. Learn more I was told it could be exchanged by 2 different managers. Certain metals such as tungsten and titanium cannot be sized. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. Or exchanged within 30 days at any Kay Jewelers. MORE+, Buy now! I ordered a necklace for my aunt for Christmas. Desired outcome: Beyond that, he took no responsibility for the monetary loss. Average Customer Rating. Presently, Kay jewelers is in breach of two contracts that I have with them. } Kay Jewelers has resolved 87 complaints. 23.8 miles away from Kay Jewelers. With our free tools, you can check out the . I worked for 3 years in college. The opportunity to save $25 OFF is not common. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Have you taken the Kay Jewelers customer satisfaction survey yet? I would like to receive my e card immediately. Now, it has started customer satisfaction survey to collect feedback and improve their service. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. Im friends with the manager and she lied to me as well. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. What address can I use? Your credit card will be charged for your purchase the day the merchandise is shipped to the store. He gave me 1000% great customer service!!! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Will I have to pay shipping charges if I request in-store pick up? The ring was there the next day Friday after I was told it was gonna be about 5 days. Compare Coupons patiently and you may be able to get a 10% OFF. December 2021 my husband purchase 3 tennis bracelets for Christmas. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. You all are Rock StarsSheena. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Not a phone call. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Can I have someone other than me pick up my order? <3 my kay.com :), Great service and products. She lives out of state so I ordered online in her name and shipped it to her. If you have a payment history and your account is in good standing, you may be . Buy now! I paid approx. TargetCW. In addition they replaced the setting for the other earring for no". I customized a wedding band for my fianc and it was a mess. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . My account is [protected] if you have any questions or need to search the account. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . For a price quote on specific engraving requests, please visit your local KAY Outlet store. Both gifts from my husband were purchased at this store and I had the receipt. I WAS there at 6 months. There can be some limitations, so pay attention. Excellent service. I am beyond frustrated with the service department at Kay Jewelers. The eligible items for the discount range a lot. It was 25% off. Horrible material and so over priced. Custom designed jewelry is not returnable. The trade-in value is the original purchase price, excluding charges such as tax and shipping. We bought a bracelet and an Opal ring for my daughter as well. Top of the Page, What determines the price of a diamond? I still had the Diamond, so that was to remount & fix the prong. How long will it take for my order to arrive? So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. I was told they couldn't resize them, which seemed odd for a 'jewelers'. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! Top of the Page, What is your policy regarding the gold supply chain? Credit options: I would highly recommend kay.com for your jewelry purchase. Always a pleasure to go in. .js-responsive-image { Also to let employees know they should not ask personal questions like their social. GO TO kay.com. You can find contact details for Kay Jewelers above. From guiding you to the perfect engagement ring to handling a purchase-related question. If youd rather exchange your purchase for something new, great! When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. Please see our return/exchange policy Later I was told it was a custom order and not returnable for that reason. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. This is the worst company to order Jewelry through. No, one in the store informed us of a promotion for 18months. HotDeals uses cookies from third-parties or affiliate networks to They claimed some orders were not able to be cancelled and mine was one of them. How will I know when my order is ready for pick up at my KAY Jewelers store? That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. What is your policy regarding the gold supply chain? With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. No need to wait for every minute to receive phone call from delivery partner. (Engraving is not available on Kay.com.). To give you a better idea of your jewelry's dimensions, 25MM is approximately 1 inch. Corporate Phone Number: 1-800-877-8169. Get questions answered and resume your conversations easily! I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Saturday: 10 AM 10 PM ET. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Both gifts from my husband were purchased at this store and I had the receipt. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . The store is refusing to do that as well. (Exchanges cannot be made at kay.com). I also went to the doctor to ask about and probably have to go back since its getting bigger! Removed the interest and allow us to pay the final payment of $185.00. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. No, there are no shipping charges applied to orders shipped to a store. I highly recommend this store and customer service representative. Here, KAY Jewelers is offering you $25 OFF on all their products. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? What are you looking for? we only owed $185.00 now it's almost 1200.00. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average.