How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. The confirmation email said that if we were going to arrive after 5pm we needed to call a number. He then asked us why we wanted to cancel, and we wanted to be honest so we said that a few simple internet searches revealed a lot of negative publicity about this "company", so we decided it was best if we cancelled. All Rights Reserved. We have had two BAD ENCOUNTERS with Palmera. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Registration as a Seller of Travel does not constitute approval by the State of California. After about another hour, I finally got through to the right person. Of course, this was not mentioned. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. Palmera has an "F" rating with the BBB. Others, however, ask you to pay big up front for some promised future benefit. We are dedicated to delivering vacation memories that last a lifetime. Please let me know what happened or who to contact. On july 8 2019 mr sheldon fed/ex me a 3 page quit deed contract to be sign and notarize which has been completed, signed and notarized on july 18 2019 but i have not yet mailed it because prior to his request mr sheldon and i had multiple conversations on the phone about reimbursing me with a 3 night 4 days vacation at hilton head and a 7 day vacation at any of r.C.I 60 properties i have not received it yet. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. Type in the email address you registered with. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Pay only $199USDon your exchange fee when you book select Orlando resorts. All we ask is that you follow a few simple guidelines. Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12109628, and find that this resolution is satisfactory to me. We did let a gentleman taking our survey afterwards know what we went though and he apologized for the salesman. Have now been paying monthly with only just over $1000 going toward principal.No sale on deeded property as of this date.Very dissatisfied with Palmera Vacation Club.We were assured if we ever wanted to give up our membership we could presumably after we fork out the rest of the money owed.Much as we enjoy HiltonHead it is not worth all the headaches associated with it. Must call to book. Must call to book. This is a multi-location business. Login. Learn More. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. The lady I spoke too had no interest. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. I just want out. Already have an account? After all, it's not their money but yours. Some restrictions apply. Re: Palmera Vacation Club 5 years ago Save Just went through a similar situation as you. I believe this outfit may have operated under the name Vacations Anytime years ago in ***********. Company resolves 0% of complaints brought to its attention from Business Consumer Alliance. Usage Type Annual . My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. You wont have to exchange your vacation week or points. Barcelo bought out Occidental right . purchase it back from us. OMG!!! On their websites, both businesses proclaim the best deals on vacations. Interested in Palmera Vacation Club? View summaries of the complaint descriptions and responses. Here it is a year and 1 maintenance fee later, no bye bye timeshare. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Plus, you can even save on dining when you have the option to use a kitchen for home-cooked meals. How do they get away with this? So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. Sleeps 8 . Palmera is deducting $295 out of my checking account a month. Argentina Australia Belgi (Nederlands) Belgique (Franais) The timeshare resale industry began to assist owners in need of getting out of their timeshares, and it was unregulated. Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. She tries to manipulate us into buying a different packagejust a vacation club without the ownership. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Each unit is professionally decorated and refurbished every year. Thats just false for anything thats not outright property ownership. We purchased a 3000 point timeshare for $12, 500 from Palmera Vacation Club. According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. Our friends did, for sure. We bought 3,000 points for around $13K. Nothing is free. |
The comments included "So you like throwing your money away?this is money you already spend on your vacations". Palmera Vacation Club Timeshares for Sale For Sale Search Now Filter results Map View List View Sort By 0 Palmera Vacation Club Timeshares Sorry! This is an absolute fiasco and I demand this matter be resolved immediately by returning my 2 RCI timeshares, $9K + closing costs +/-$1100 for monthly bank drafts. Who do I contact? Contact them directly! Customer Reviews are not used in the calculation of BBB Rating. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. If a deal is actually honest, it will still be there after you take a day or so to check it. RCI, LLC is not responsible for any activities or services provided third party providers. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Please dont include personal, political, ethical, or religious commentary. Ms. Jennifer Ospina, Member Services Representative, Mrs. Leighann Hoppe, Director of Compliance, Mr. Darren Boniface, Director of Marketing. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. Buyer Beware!!!! 1 complaints against Palmera Vacation Club, RESPONSE: Complaint was not answered
#3. Each unit is professionally decorated and refurbished every year. My son in law own(s/ed ?) He didn't listen to anything we said at all. Bath 2 . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. The letter is already in transit via FedEx to PCV. All of the one star reviews that you read are TRUE. They just came to our room. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. Palmera Vacation Club Members Association, Inc. Reviews are most valuable when they are original and unbiased. Weeks Float . No we know why. Full refund or honor the deal made, We have left 3 messages to find out why we don't have access to some of our points that are banked with RCI do to a cancelled vacation. Scam Clue 5: A promotion that poses as an investment. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. This business is not a member of Business Consumer Alliance. 33 Office Park Road, Hilton Head Island, SC 29928 United States (#6022358) Beds 2 . You are using an out of date browser. All-Inclusive resorts may charge a mandatory all-inclusive fee. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Reviews - Palmera Vacation Club Member Reviews What Our Members Are Saying Read what real members and real visitors of the Palmera Vacation Club resorts have to say about their experiences with us. VSI the company that supposedly sells your previous timeshare is also irreputable. As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. Complaint Resolution Index (CRI) Explained. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. This will surely increase the credibility of your complaint. Contributions should be travel related. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. Well guide you through the process. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. Others, however, pose a big financial risk. Long gone are the days of owners traveling to the same resort, in the same unit, at the same time every year. We were blatantly lied to about our purchase. The Club Travel Honest Review [THIS WILL SHOCK YOU], Las Palmeras by Hilton Grand Vacations Room Tour, Best Places To Invest In Vacation Rental Property, 85% of timeshare owners love their brand or resort, Disney Vacation Club Rentals Grand Californian, average cost of a timeshare in 2019 is $21,445, Holiday Inn Club Vacations Williamsburg Resort, Wheelchair Accessible Vacation Rentals With Roll In Shower. No travel service of real value is ever free. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. Island Links is located on beautiful Hilton Head Island, perhaps the finest resort community along the Atlantic Coastline. The points we purchased would get us a 1 bedroom unit during certain weeks of the year. (free membership giveaway for every 50 subscribers!). Your contribution should be yours. Being a member of Villa del Palmar timeshares is not as glamorous as advertised, among so many Villa group complaints, not in conformity with having purchased a membership with them is the predominant. One thing for sure you make your payments on time they don't report to the credit Bureau but get behind and they turn you over to collection agency; COVID 19 or not they don't care. After researching and finding this site (thank God!) We put down $1200 on our credit card and signed the financing paperwork for the rest. Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. We retained Making a full refund, as the consumer requested, Refuse to adjust, relying on terms of agreement. They knew the things to say and they encouraged us to come and listen to their sales pitch, Steve Mitchell said. and I fell for it. Palmera Vacation Club ranks 198 of 1943 in Real Estate category. When I booked out trip, it took a solid week to speak to a representative. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. Lets say you take a week-long vacation every year somewhere new. This post has been removed at the author's request. 602357907. After checking in we were paired up with the salesman. Don't have an account? You may think of timeshare as being an outdated thing-of-the-past, but the timeshare industry actually continues to grow every year. Submit a complaint and get your issue resolved. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Depending on the resort and season, all-inclusive fees may cover meals, drinks, tours, transportation, resort activities, resort amenities, services, and facilities. To be updated with all the latest news, offers and special announcements. At our age changing made sense if this transition occured. I am still suffering with cancer issues and cannot pay my medical bills. He kept trying to tell us with all the room in the condo, we could bring all of our friends and family and blah blah. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Also publication TIMESHARING TODAY. Initial claims often can offer some early scam clues: Scam Clue 1: The promotion is claiming that youre getting something free. All-Inclusive resorts may charge a mandatory all-inclusive fee. We were still not interested. These vacations are limited. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Everything was going ok. Our salesman told us that he would never buy a timeshare and that this was wasn't one. Still wondering why people buy timeshares? After the tour, we had to go back to the office and he kept trying to convince us. Had enough of Palmera. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Dont Miss: Hicv Vacation Package Kissimmee Fl. Write reviews, ask and respond to questions,
And can't book anything. They lie right to your face and then remind you that nothing they say is legally binding! These vacations are limited. Heres what you need to consider: You May Like: Disney Vacation Club Luggage Tags. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. I got a call in January. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. Our last conversation which toke place on aug 1 2019 mr sheldon referred to me and ms shone course as two miserable mother f--ker he also told me to go f myself and that he was trying to help me get out off my financial responsibility and i was too stupid to realize it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Why stay in a hotel when you can stay in a fully equipped villa with a washer & dryer, entertainment centers, TVs in bedrooms and living room, DVD players, all kitchens utensils and tableware? However, I cannot afford this. Read Also: Sale Of Vacation Rental Property. The trading power we were supposed to have with RCI was Verified customer. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Check the complaint history, rating and reviews on this company. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. The guy then became upset and challenged us why we could base our decision based on something online. BCA has no information regarding advertising review at this time. Not only is this a false & deceitful statement, I've now discovered most Caribbean and Mexican resorts have converted to all inclusive which is a product we are not interested in. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. Clear all The lawsuits say various promises such as annual visits during holiday weeks, waived maintenance fees, reimbursement for their current timeshare and other perks turned out to be false. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. It's clear there is no intention of honoring that. The complaint has been investigated and resolved to the customers satisfaction. When I called the number on the email, it took me to an automated service. Called better business and state of SC. Please visit RCI.com for details. Fractional ownership such as timeshare may be a good way to vacation to the same place every yearbut its a lousy overall investment. I submitted a certified letter to the company with no response. A forget speaking with the sales team or the "Mangers", they don't have a direct line according to the reservation team. Contacts:There are no additional contacts. Check the spelling of your query. Working hours Sun 9:00 am - 5:00 pm In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. This complaint was posted by a verified customer. BCA has no information regarding government actions at this time. After reading the contract, I did not feel comfortable. A lot of robocalls are currently making this pitch. This is the version of our website addressed to speakers of English in the United States. Hopefully the refund will post in a couple days! Fraudulent representation of a time share, Desired Settlement: cancellation of contract with no negative credit report filing, Vacation Club and what we were promised and told. I would also send a copy via USPS certified mail with tracking today. Palmera Vacation Club Overview Palmera Vacation Club was first mentioned on PissedConsumer on Dec 02, 2018 and since then this brand received 17 reviews. But that is not the best, when i tried to book a week in May, not one week was open, heading into April the cost was 5600 points. Promotional discounts and offers may not apply to all properties. Was never actually told what kind of vacation we could book in July for only 2000 points, but decided to buy anyway because it sounded like a good deal. Prove them wrong! Please let me know about a class action lawsuit against Palmera if one exists. Branch address 33 Office Park Rd Suite #218, Hilton Head Island, SC, 29928, US. We know of no licensing or registration requirement for companies engaged in this company's stated type of business. Learn how the rating is calculated 1 complaint. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. All prices are based in U.S. dollars (USD). Most owners do in fact love their timeshare , but sometimes our lifestyles change or we just cant vacation like we used to. an attorney but they refused to negotiate with him. It wasnt high pressure, but it was a little pressure to a kind of go ahead with the contract, Sharon Mitchell said. Fla. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). He then went away for several minutes and finally came back with a credit card receipt indicating a full refund. product but we could spend more $ and upgrade. We have excellent credit and I don't want this to ruin it! No. Judging by everything I'm reading, nothing has changed and they are still lying.