Try switching your device off and on. Eric Geier is a freelance tech writer. And some questions nobody really wanted the answers to. Hes also the founder of NoWiresSecurity, providing a cloud-based Wi-Fi security service; Wi-Fi Surveyors, providing RF site surveying; and On Spot Techs, providing general IT services. Take a look at your account credentials and try again. Check your ADSL filters are plugged in correctly to your phone sockets. Fax:949-830-4692. Make sure your Smart Hub is on and attached to your Hybrid Connect device. Check if the broadband cable (grey ends) is plugged incorrectly. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor). Check the power cable is correctly inserted. The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. Whats The Difference Between DVI-I and DVI-D? If it's still red your Hub might be faulty. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Can You Be Tracked Down Just by Your IP Address? The lights will appear in this order: Did this help? Once again, the best thing to do is wait a few minutes. Check the other lights in the silver bar at the bottom of the Hub and see the following list to interpret what it all means: Youre connected to broadband but your account might not be switched on yet. The BT Home Hub 5 is capable of dual AC Wi-Fi. Microsoft Teams is Slow? Consider checking all cables and securing plugs. Broadband light is blue, but I can't connect to the internet. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Once again, you can use the power button to do a manual reset. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. If you wait a few minutes, then eventually this will progress into a solid blue light. Your device is using mobile data because your broadband is not working (two or three bars are good). No light means that it's connected successfully. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. What makes the Smart Hub 2 different? You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. Business Smart Hub 2 When you first plug in your hub, it'll take about four minutes to synchronise. Save my name, email, and website in this browser for the next time I comment. Also read: Switching Broadband Providers: Will Your BT Box Still Work? Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. Find your broadband network login details. Need to know more about your BT hub lights in general? If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. Dont forget to check your microfilter if you have one. Press the Restart button. If you have temporarily lost internet connection or restarted your router then the router might need a few minutes. A solid orange light means that the hub is all working fine, but it isnt connected to the internet for some reason. Is there any noise on your phone calls? Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Open a new web browser window and follow the on-screen help wizard to get connected. In this article, we will examine the meaning of the orange light. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. However, the device can be very annoying when things go wrong. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! If your hub is glowing red, thats an immediate sign that something is wrong and you should take action. Check whether the flashing orange light is still present. I t's a matchbox-size adaptor that plugs into your socket. Once the Home Hub reboots, you can reset your password. Press the Restart button on the back of your Hub. The BT Home Hub 5 is an improvement on the 3 and 4, with more antennae and dual AC wifi. Well come on to ways of fixing that problem in a minute. Give it at least three minutes to connect and, hopefully, the light will turn blue when its ready. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. Red is another indicator that theres a problem with your hub in general. Remove and re-insert the cable to check its properly seated. Using the Power button, turn your Hub off and then on again. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Power light is blue, but you can't connect to the internet. Most people think that a blue light on a router means its not working properly, but with BT Home Hubs, this is actually the sign that everything is running as intended. HDMI ARC vs Regular HDMI: Are They the Same? If the orange light is flashing. We're usually less busy between 12 and 6.30pm. If youre not set to power-save mode, theres a problem with your internet. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. If there's still no light. Connect a device to your Hub. The light should turn blue when its ready. But like all gadgets, issues can arise. How to access Virgin Media router settings? You can also check the BT status page on their website for known issues in your area. Give it a minute or two to connect. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. How to open the Hub Manager. Your Hub can't connect to your broadband line. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Power cycling works because it clears the cache and resets your device. The lights on your hub will change to green or flashing orange as it is setting up. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Youre connected to the internet and can now browse normally. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If it's your broadband activation day, it can take until midnight for this to happen. The only exception to this is if someone has turned off the lights in the settings of the hub itself. Here is what you need to to to power-cycle your BT Hub. The BT Whole Home Wi-Fi is a popular choice due to its budget price. Alternatively, it could mean theres a problem with your Internet connection. TV Sizes Guide: Calculate and Convert TV Dimensions. We'd like to help so please get in touch. Yes, you can use your own router on BT Broadband, but there are reasons why this might not be the best option. If everything is OK, you should see a solid blue light. and many others. You can follow our guide on fixing the orange flashing light on the BT Home Hub. If this doesn't fix your issue, please contact us. When the lights have stayed solid blue for two minutes, your hub is ready to go. Check whether the flashing orange light is still present. Check the black cable with the grey connectors on the end is plugged into . Wait at least 3 minutes for the device to start up. Your Hub will return to normal mode after a few minutes. He's an avid reader, and he enjoys spending time outdoors. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. If this doesn't fix it contact the technical helpdesk. Once the BT Hub has rebooted wait a few minutes for a solid blue light to appear. If the lights does not turn blue, perform a factory reset using the reset button at the rear of the device. Another issue that can cause problems is interference on your telephone line. A green light will generally just come on when youre starting up your hub, and its nothing to worry about. Learn More. But did you know that each colour has a specific meaning? The light should turn blue when it's ready. Click the button on your device to connect without entering a pass key. Wait until after midnight on the day that BT switched on your broadband. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. An orange light on a BT Home Hub or Smart Hub can indicate a problem. Its one of the most common routers in the UK. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Email Barry at [email protected]. How to Fix the Flashing Purple Light on Your BT Hub. Hello folks. You can try a few different methods to fix this issue. Depending on which model of the BT Home hub you have at home, the colours in your hubs may vary slightly. Need to know more about your BT hub lights in general? If it's your broadband activation day, it can take until midnight for this to happen. Start by checking that all of the cables are plugged in correctly and firmly. The first is self-explanatorythe device isnt switched on correctly. The Hub will return to normal mode after a few minutes. This will open the Hub Manager. Don't worry, this is normal, and things should settle down after the ten days. Your broadband is active, but your Hub can't connect. The instructions associated with the lights on your Home Hub will differ based on which model you have; however, these models are the most commonly used in the UK. Connecting your devices Your Hub will restart and the Power light will glow steady blue. There are just two reasons why your BT Hub wont have any lights on it. Select your hub from the options below to see what they mean. Soundbar Size Guide: What size Soundbar for Your TV How do I create a wireless connection to my BT Business Hub 3 using WPS? View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Wall Mounting a 55-inch TV: Is Weight An Issue? You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. If problems persist, contact BT directly for assistance. Computer Turns On But Monitor Says No Signal (How To Fix No signal to monitor), Networking Your Satellite Internet Connection. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device.