Representatives are available 24 hours a day, 7 days a week and 365 days a year. Prescription Marinol, which is used by some as an alternative to marijuana, is permitted. I'm sure the staff would be grateful. Or let it continue, as you disembark from the ship and journey inland. I know because I checked. Wine brought in quantities deemed to be excessive by the vessel or security will be refused. No, the cash deposit is the same as the credit card deposit. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. And I guarantee that my 6 year old grand daughter isn't going to spend $60 a day. Immigration and administrative rules may require the vessel to collect and safeguard guest passports and guests to complete landing cards prior to some ports of call. Let the vacation begin the moment you arrive in a new country. On the second day, go to the desk (or a kiosk) and ask for a copy. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. If you reside in the UK please visit cibtvisas.co.uk/hollandamerica. Specialty Dining is based on cruise duration and ship type. For COVID-19 Vaccination requirements please visit our lookup tool available athttps://book2.hollandamerica.com/protocols/ Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: [email protected] Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: [email protected] Website: http://www.scootaround.com. Its funny you say this-we are going on a Celebrity cruise in March in a Sky suite with all 4 perks included. Laundry: For your comfort and convenience we offer full laundry and dry cleaning service on each ship in the Holland America Line fleet. Have It All Early Booking Bonus | Holland America Line. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. And it cant be redeemed for cash. If all three are on the same account, it will be credited to that account. It is designed to assist you in finding the finest treasures in the ports of callat savings of 20-60% below U.S. prices. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. You are responsible for complying with the policies. If these have not yet been provided, please ask your Stateroom Steward. Other restrictions and exclusions may apply. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Also, full laundry and valet services are available on all of our ships. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. During the voyage, a safe to store your valuables and important documents is available in your stateroom. Started August 27, 2021, By No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. Please Note: This online procedure must be completed prior to your sail date. Promotional credits are nonrefundable. Banks, airports and major hotels often offer this service. Explore white-capped peaks, arctic-blue glaciers, and wildlife galore when you book select Alaska cruises with the cruise line that knows it best. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. I've had rental car companies put holds of $300-$500 on my credit card. Please complete the Online Check-In process at. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. The onset of TD usually occurs within the first week of travel but may occur at any time even after returning home. Im sure it will all work out and if we can buy them an excursion and drinks that will be great. In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. if i book a shore excursion prior to boarding can i use onboard credit? An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. Wheelchairs: Holland America Line has a limited supply of wheelchairs on board. For 10- to 20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and/or Tamarind. A total of $420. It is also your access card to your stateroom. I am never surprised when a "home office" has no real clue of the stuff that actual happens on a ship or tour. You may also make advance rental arrangements prior to departure and have a wheelchair delivered directly to the ship. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. No additional deposits will be due until final payment. Book and save with our Have It All cruise fare. animal are the U.S. Department of Agriculture, local customs offices in the specific ports and your service animals veterinarian. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. There are two or more people in the cabin, then the charge will be significantly higher than $13 per cabin would be. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. For special meal arrangements, please contact the Ship Services Department at1-800-541-1576 (or email: [email protected]) at least 90 days prior to departure. Capacity is limited for many activities, so book early using your Onboard Credit. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! Allsuch requests should be made before sailing through your travel advisor. If you do not want to use a credit or debit card, on the day of boarding, you will need to visit Guest Services and deposit $60 cash per person per cruise day. What have people been experiencing lately using OBC towards gratuities? If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. So I inquired as to how much of it was "use it or lose it" and how much would be refundable. By If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. For a limited time, enjoy all the benefits of our standard Have It All package, including Shore Excursion and Specialty Dining credit, plus free Crew Appreciation, a Low Price Guarantee, and upgrades to Premium Wi-Fi and Elite Beverage Packages. But after reading the above post it looks like I will have to have the full 420.00. : At some point in your travels you may experience an emergency. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. With autotips, shorex, drinks, etc., I don't think $60 per day per person is over the top, and as I've said, holds are standard practice in the travel industry. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. We cannot process refunds on these cards. (only hypothetical of course she will get new earrings). Complimentary In-Room Dining is available 24 hours a day. OK right? disembarking the ship, and for making purchases on board. Promotion is based on promotion code(s) N2 and based on double occupancy. Mostlocations will accept major credit cards, and some will accept U.S. dollars. Guess we're just lucky. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Shore Excursion credit must be used pre-cruise when applied toward an Alaska Cruisetour Land Excursion purchase. Good explanation! Please refer to Express Docs for more specific information regarding your arrival airport. For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. CIBTvisas also provides a concierge service should you wish to have a dedicated Concierge Specialist manage the entire process from start to finish while providing the expertise necessary to ensure your request is approved as quickly as possible. City Stays and Pre/Post Overland Packages: If you have purchased a Holland America Line hotel or overland tour packages, you will find information in your Express Docs. Every cruise ship I'm been on has a cash machine and I've never seen it down. All cash advances are subject to restrictions. You will be able to leave a comment after signing in, By (Remember that checked baggage might not be accessible at all times.) Thus the various reports on this board about getting money back, spending in casino, etc. Ability to enjoy your final hours in port at your leisure without having to stand in line at the airport. Fax Service: Please contact the Guest Services for details if you wish to send a fax. Get closer to Alaska's natural wonders aboard our perfectly sized ships. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. No more waiting for printed cruise documents. So now that they are not letting you use the non refundable in the casino, and since they use the non refundable OBC first, I wonder if this means that we can't charge to our account in the casinountil the non refundable is used up when you have both non refundable and refundable OBC? The Greenhouse Spa combines the best of the most distinctive and luxurious spas on sea and land integrated with proven home spa programs and exclusive products that enhance life and promote well-being. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. You will need to provide health certificate documentation for the animal in your ports of call. I had enough OBC last cruise on the last night that I just bought a GoPro Hero 7 from the Photo Gallery rather than leave any on the table.